Worst supplier
They sent us a material that was completely different in size from the sample we ordered.
They insisted that our measurement method was wrong, and when we finally had the supplier measure the material themselves, it was still the wrong size.
They also lied about the tolerances they promised in advance, and made no apologies for wasting weeks of my time.
They also refused to refund the money, and as a result of the dispute, Alibaba covered the cost because it was a small amount.
I recommend not doing business with them as they tell nothing but lies.
Response form supplier:
This is a customized product for a Japanese customer, and it has been agreed in advance that there will be a certain tolerance in the thickness of the product, which is within the international allowable range. But the customer requested only a refund and no return after receiving the goods, citing the existence of tolerances. We insist on requiring the customer to return the goods before issuing a refund. After negotiations were unsuccessful, the Alibaba platform ultimately determined that there was no need to issue a refund to the customer.
08 Nov 2024